Shipping policy

Last updated: August 2026

All orders are dispatched from within the United Kingdom. We currently deliver exclusively to UK addresses and provide free tracked shipping on all orders.

At DRIP UNIT, we aim to deliver every order safely and as quickly as possible. All orders are shipped using a tracked delivery service. DRIP UNIT currently delivers exclusively within the United Kingdom. All UK orders include free tracked shipping. Customers will not be required to pay additional import duties, customs charges or taxes upon delivery.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or UK public holidays will be processed on the next business day. During busy periods, product launches or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

SHIPPING AND DELIVERY TIMES

Estimated delivery: 5–9 business days, including processing.

• Orders are normally processed within 1–3 business days after payment is confirmed. Estimated transit time after dispatch is 4–6 business days. The estimated total time from order confirmation to delivery is therefore 5–9 business days, excluding weekends and UK public holidays.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur because of carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.

FREE UK SHIPPING

We currently offer free tracked UK shipping on all orders.


SHIPPING CARRIERS

Orders are delivered using Royal Mail or another trusted tracked delivery partner, depending on the available service.

 

TRACKING YOUR ORDER

Tracking information will be emailed to you after your order has been dispatched. Please allow up to 48 hours for tracking information to become active.

If you have not received a shipping confirmation email, please check your spam or junk folder before contacting us.

You are responsible for monitoring the tracking information and arranging redelivery or collection if a delivery attempt is unsuccessful.


ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your shipping address. We will try to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been processed.

DRIP UNIT is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer.

MULTIPLE SHIPMENTS

If your order contains more than one item, the products may occasionally be dispatched separately. In this situation, you may receive more than one parcel and tracking number. You will not be charged additional shipping fees.

DELIVERY DELAYS

If your tracking information has not updated for more than seven business days, please contact us so that we can investigate with the delivery provider.

A parcel is not considered lost while it remains within the carrier’s expected delivery or investigation period.

LOST OR DAMAGED PARCELS

If your parcel appears to have been lost in transit or arrives damaged, please contact us promptly at support@dripunit.com with:

• Your order number
• Your full name
• Photographs of the parcel and product, if damaged
• Any relevant tracking information

We will investigate the issue with the delivery provider and offer an appropriate resolution in accordance with our Refund Policy and applicable consumer law.

PARCELS MARKED AS DELIVERED

If tracking shows that your parcel has been delivered but you cannot locate it, please:

  1. Check the delivery location and any safe place around the property.
  2. Ask other members of your household or building.
  3. Check with neighbours.
  4. Contact the delivery provider for delivery details.
  5. Contact us if the parcel still cannot be located.

We will assist with the carrier investigation where possible.

RETURNED PARCELS

Parcels may be returned to us because of:

• An incorrect or incomplete address
• Repeated unsuccessful delivery attempts
• Failure to collect the parcel

If a parcel is returned to us, please contact our customer service team. Additional shipping costs may apply if you request reshipment.

CONTACT US

If you have any questions about shipping or tracking, please contact:

Email: support@dripunit.com

Please include your order number in all order-related enquiries.