FAQ
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about ordering, authenticity, shipping, sizing and returns at DRIP UNIT.
ORDERS
How do I know if my order has been confirmed?
After completing your purchase, you will receive an order confirmation email. Please check your spam or junk folder if you cannot find it.
If you have not received confirmation within a reasonable time, contact us at support@dripunit.com with your name and payment details.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once the order has entered processing or has been dispatched.
Why was my order cancelled?
An order may be cancelled because of unavailable stock, unsuccessful payment verification, incorrect customer information or security checks. If your order is cancelled, any completed payment will be refunded to the original payment method.
AUTHENTICITY
Are your products authentic?
Yes. Every item sold by DRIP UNIT is carefully inspected and guaranteed authentic.
We review product details, materials, construction, labels and packaging before dispatch.
Are your products brand new?
Unless clearly stated otherwise on the product page, our products are sold as new and unworn.
Product packaging may occasionally show minor marks caused by storage or transportation. This does not affect the condition or authenticity of the product itself.
Is DRIP UNIT affiliated with the brands displayed on the website?
DRIP UNIT is an independent retailer. We are not affiliated with or endorsed by the brands featured on our website unless explicitly stated.
All trademarks and brand names belong to their respective owners.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes. We offer free tracked shipping throughout the United Kingdom.
Shipping availability will be confirmed when you enter your delivery address at checkout.
How long does delivery take?
• Estimated delivery: 5–9 business days, including processing.
Orders are normally processed within 1–3 business days after payment is confirmed. Estimated transit time after dispatch is 4–6 business days. The estimated total time from order confirmation to delivery is therefore 5–9 business days, excluding weekends and UK public holidays.
Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur because of carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.
You can also track your order directly on our tracking page:
https://dripunit.com/apps/17TRACK
Tracking information may take a short time to update after the parcel has been handed over to the carrier.
Will I have to pay import duties or taxes?
No. All applicable taxes, import duties and customs charges are included in the price. You will not be required to pay any additional duties or taxes upon delivery.
What happens if my parcel is delayed?
Please check the latest information using your tracking link. If there has been no tracking update for an extended period, contact support@dripunit.com with your order number and we will assist you.
What should I do if my parcel arrives damaged?
Contact us as soon as possible after delivery. Please include your order number and clear photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any damage inside the parcel
Please keep all packaging until we have reviewed your request.
SIZE & FIT
How do I choose the correct size?
Please refer to the Size Guide displayed on the relevant product page before placing your order.
Sizing and fit can vary between brands and models. If you are between sizes or need help choosing, contact support@dripunit.com before ordering.
Are the sizes shown in UK sizing?
The sizing system used for each item is stated on its product page or Size Guide. Please check the listed size conversion carefully, as sizing can vary between men’s, women’s and unisex styles.
RETURNS & REFUNDS
Can I return an item?
Returns are accepted within 30 days, subject to our Returns Policy.
Items must be unworn, unused and returned in their original condition with all original packaging, labels and accessories included.
Please contact support@dripunit.com before sending a return. Do not return an item without receiving return instructions.
Can I exchange an item for another size?
Exchange availability depends on current stock. In some cases, the quickest option may be to return the original item and place a new order.
Contact us before returning the item so we can advise you on the available options.
When will I receive my refund?
After your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Can I return a worn item?
For change-of-mind returns under our 30-day return policy, items should be unworn, unused and returned with their original packaging, labels and accessories. Please try footwear on indoors on a clean surface.
You may inspect and try on an item as you reasonably would in a shop. Where permitted by law, a deduction may apply if handling beyond this reduces the item's value.
These conditions do not limit your statutory rights if an item is faulty, damaged on arrival, incorrectly supplied or not as described, including faults discovered after reasonable use.
Please contact support@dripunit.com for assistance and refer to our Refund Policy for full details.
PAYMENTS
Which payment methods do you accept?
We accept the secure payment methods displayed at checkout. All orders are processed in British pounds (GBP). The available payment options may vary depending on your device.
Is my payment information secure?
Payments are processed through secure payment providers. DRIP UNIT does not directly store your complete card details.
CONTACT US
How can I contact DRIP UNIT?
For assistance, email:
Please include your order number when contacting us about an existing order. We aim to respond as soon as possible during normal business days.